PinnedBuilding Customer-Centric Organizations (Part 1)Successful careers, happy families, healthy bodies, etc. are not by accident; they’re a result of intentionally consistent execution of…Sep 14, 2024Sep 14, 2024
PinnedA Self-Care Framework for DEI LeadersThis article provides a prioritization framework for individuals that are passionate about bringing DEI-inspired ideas to life while…Jan 11, 2022Jan 11, 2022
Building Customer-Centric Organizations (Part 3)How teams can design their strategy, structures, and systems to build a culture of customer-centricity.Oct 15, 2024Oct 15, 2024
Building Customer-Centric Organizations (Part 2)How organizations can design shared values to build customer-centricity on their teams.Sep 28, 2024Sep 28, 2024
Announcing the COO Memorial Scholarship 🎉Empowering talented students to pursue their dreams.Mar 4, 2024Mar 4, 2024
Grasping for Vision through LossOur effort to create impact from a place of pain.Mar 3, 20242Mar 3, 20242
Processing Buffalo…w/recommendations for LeadersThis article is part grief-processing; part recommendations, all ship it as-is. Feel free to leave comments below; I’ll eventually post on…May 17, 2022May 17, 2022